Family owned, family-focused gym & well-being centre — Member Experience System
Prepared exclusively for Challenge Training Studios
Right now, while you are reading this, your members are building loyalty to other brands — while paying you.
They log their workouts in MyFitnessPal. They track their runs in Strava. They follow programmes from coaches they found on Instagram.
Every session they log somewhere else is a session that is not connected to Challenge Training Studios. Every personal best recorded in another app is a reason to stay loyal to that app — not to you.
And when they cancel, they will not say it was because of another gym. They will say life got busy.
What actually happened is nothing was keeping them connected to Challenge Training Studios between sessions.
That changes today.
You decide how to use it — here is what other gym owners do:
→ Include it with every membership and become the only gym in Belfast with a fully branded member training app. Instant competitive advantage.
→ Launch a premium tier at £10-15 above standard. 150 members. 40% take the premium tier. That is £900 extra per month from members you already have — without adding a single new member.
→ Open it to non-members as an online coaching product. Sell your programming to people who never set foot in your gym.
Every member logs in and finds a training plan built specifically for Challenge Training Studios — your equipment, your coaches, your programming.
Not a generic plan they could find anywhere. Their plan. Built by your coaches. For your gym.
A member who is following a plan and hitting personal bests every week does not cancel. A member who is hitting personal bests tells three friends where they train.
This is your retention engine and your referral engine in one feature.
Members see their deadlift go from 60kg to 100kg. They see their 5k time drop by four minutes. They see the transformation in data.
You cannot cancel a gym membership when you can see exactly how far you have come.
Visible progress is the most powerful retention tool that exists — and it lives inside Challenge Training Studios.
Every class booking handled automatically. No WhatsApp messages. No double bookings. No calling reception.
Your coaches walk in and their class is ready. Your members walk in and their spot is confirmed. Your front desk handles zero of this.
That is hours per week back to your team to spend on coaching instead of admin.
Weight down 8kg. Body fat down 4%. Waist down 3 inches.
A member who can see that on a chart does not cancel in month four because motivation dipped. They push through because the evidence is right in front of them.
Body tracking turns a fitness journey into a story — and nobody stops reading a story about themselves halfway through.
The gyms that retain members longest are the ones where members feel known.
When a member can message their coach directly and get a response — they feel that. When their coach adjusts their plan because they mentioned a knee issue — they feel that.
That is not a feature. That is the difference between a gym and a community.
Members see their own renewal date, payment history, and membership status at any time.
No surprises. No awkward calls chasing payment. No member who cancels because they did not realise their membership had lapsed.
Your team stops being debt collectors and goes back to being coaches.
Full visibility into your gym's performance. Revenue tracking, member health, attendance trends, and a Money View that shows exactly where revenue is being lost — and how to recover it.
Daily operations made simple. Check members in, manage classes, process payments, log trainer sessions, and follow up on at-risk members — all from one screen.
A personal fitness hub. Members see their status, book classes, log workouts, track cardio, follow workout plans, and monitor their progress — all branded to your gym.
Key advantage: All three portals share the same data. When a member checks in, staff see it. When a payment is recorded, the owner's revenue updates instantly.
This is what sets the system apart. Members don't just see admin information — they get a daily-use fitness tool that keeps them connected to your gym.
Membership status, days remaining, payment status, streak, and monthly visits — all visible in a single strip at the top of their dashboard.
Log exercises with sets, reps, and weight. The system remembers their last performance so they can track improvements session to session.
Pre-built plans for fat loss, muscle gain, and beginners. Members tap "Start" and the exercises load directly into the workout tracker.
Unlock badges for consistency: 7-day streak, 14-day warrior, 30-day legend, and more. Small rewards that drive big retention.
When members track their fitness inside your system, they associate their progress with your gym — not with a third-party app. That emotional connection drives retention.
Before you explore — here is the fastest way to understand the value:
Start as Owner. Go to the Revenue Dashboard. Look at the member retention alerts — members not seen in 14 days who are at risk of cancelling. Look at the monthly revenue projection.
Then switch to Member. Book a class. Log a workout. Check your progress. This is exactly what your members would experience.
Then come back and we can talk about making this live for Challenge Training Studios.
Use these credentials to explore the full system. Each login takes you to a different portal.
Tip: Start with the Owner portal to see the business side, then try the Member portal to experience what your members would see every day.
The maths is simple.
If Challenge Training Studios has 150 members and you launch a premium tier at £12 above standard membership and just 40% take it up — that is £720 per month.
£8,640 per year.
From members you already have. Without a single new member walking through the door.
That premium tier revenue alone covers the entire system cost in the first two months. From month three onwards it is pure margin.
The gyms that survive long term are not the ones with the best equipment. They are the ones with the highest retention.
High retention comes from members who are engaged, tracked, and connected to the gym between sessions. That is what this system does.
You have just explored a system built exclusively for Challenge Training Studios. Your equipment. Your coaches. Your programming. Your brand.
We work with gyms across Northern Ireland and would love for Challenge Training Studios to be one of them.
Here is your next step:
Step 1 — Log into the demo as Owner using the credentials on the previous page.
Step 2 — Look at the revenue dashboard and the member retention alerts.
Step 3 — Log in as a Member and see exactly what your members would experience.
Step 4 — Get in touch and we will talk about making this live for Challenge Training Studios.
Get in touch:
Email: info@vanceos.com
Website: vanceos.com
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